Frequently Asked Questions
You can order online on our website. If you have a custom order, like a custom die cut decal or a unique size for your print, you call us at 1-855-789-6363 so we can work with you.
Since our process has been effectively and efficiently automated to produce high-quality results quickly to you, our orders cannot be changed once submitted.
You can change your shipping address, however, or may call us directly to see if the order has not been sent out to print yet. If it has not been sent out yet, you may be able to cancel the order. After cancelling, you can place a new order.
Unfortunately, after your order has been placed, the type of shipping cannot be changed.
On the dropdown menu where you can choose which size you want your product to be, click on the desired size. Your price should change to the specifications you desire for your order.
That is not possible at this time. Download the image to your device and then upload it to our website.
With the features that we have on our picture editor, you can resize, shrink and stretch, crop, flip, change the opacity of, and rotate your image. Any other edits or customization would need to be called in and discussed, which would have an extra fee attached.
You have to call our number and ask specifically for Angelo, who will work with you to get exactly what you are looking for.
We will provide a low-resolution PDF proof before producing any project. If your project output is critical, we suggest a printed proof that we can provide at an additional cost.
Image File Requirements
The two file formats we support for our products are the following: JPEG and TIFF.
We do not support uploading RAW files. These files still need to be processed with software and then saved as either a JPEG or TIFF to be uploaded on our website.
The size options for each product type can be viewed in the size drop-down menu. The biggest available size changes based on the product as well.
Yes, the editor will let you know if the image file’s resolution is suited to be printed or not. The image you wish to upload must be between 150 and 200 dpi (dots per inch) in order to be printed, otherwise the image will not be cleanly printed. Our editor will inform you that the resolution of the product will not work and you must choose a new image to upload.
- Cleaning Acrylic Prints: You can dust your prints with a soft, dry, microfiber cloth. You can use a damp cloth to remove dirt. Glass cleaner works well for Acrylic Prints, but do NOT use abrasive cleaning supplies, alcohol, or other aggressive liquids. If you wear gloves while cleaning the surface, you can avoid leaving fingerprints behind.
- Cleaning Metal Prints: A duster should be able to help remove dust. Try to avoid pressure if using a lint-free, damp cloth for removing light dirt. Do NOT use a microfiber cloth for cleaning metals. Do NOT use cleaning supplies on metal prints, as they can ruin the prints. If you wear gloves while cleaning the surface, you can avoid leaving fingerprints behind.
- Avoid applying too much pressure when wiping down the surface of these prints, especially while they are hanging.
There are different types available depending on which print you order.
- The Canvas Prints have 2 D-Rings and metal wire or Z-Clips.
- Acrylic Prints have stand-offs or no wall-mount hangings.
- Wood Prints have Z-Clips or no wall-mount hangings
- Metal Prints have stand-offs, Z-Clips, or no wall-mount hangings.
No, it would not cut it off. The image would be contained inside the border, which would frame the image for the Acrylic Print.
The following products are suitable for indoor display only: Canvas, Acrylic, Wood.
The following products are suitable for indoor and outdoor use: Metal (except if it has the glitter finish, which is only suitable for indoor display).
Your card will be charged the day after you place your order, and the process of using your card will be quick and easy, like with other online businesses.
We accept the following credit cards:
- American Express
To make a secure and quick payment this way, you must log into your PayPal account where you will then review the order before you approve of the payment. After approving, you will be redirected back to our website.
At the moment, we are currently shipping to the US only.
We are delivering with UPS and FedEx, so you have the following options:
Ground Delivery: Your order is sent with normal speed, taking up to five days.
2-3 Day Express is also available, but will cost more than Ground Delivery.
Ground Delivery to the continental USA is free. If you choose 2-3 Day Express, there will be an additional cost depending on where it is being shipped to.
Typically, your order is in production for 4 to 5 days. Once shipped, the longest it may take is up to 6 days if using Ground Delivery if you are having us deliver to you on the West Coast.
All shipments have protective corners and corrugated boxes that are strapped or taped to ensure that your products are protected as much as possible.
You can check this online in your account.
These are subject to being printed. Please call us as soon as possible to see if we can cancel your order. If the print has already been put out into the queue and is in the process of being printed, it cannot be cancelled. If you called before your order has started the process of being printed, you are able to cancel your order.
After canceling your order, you will receive an email confirmation soon after.
DécorByArtists believes that the customer and their satisfaction comes first and foremost. When you receive your delivery, please check the package right away. If there are damages present, you should refuse the delivery and then contact us as soon as possible so that a replacement can be made and then sent out. If it turns out that you accepted the order before noticing the damages, please contact us immediately with pictures of the damages sent to our email. Please keep the original packaging in the event that we ask that you return the products to us.